Banfield Pet Hospital is a company based in Portland, Oregon, United States, that operates over 900 veterinary clinics across the United States.
At more than 900 hospitals strong – and growing – everyone at Banfield shares a common goal: providing high‐quality preventive health care for each pet, and partnering with every pet owner to ensure they have the resources to care for pets at home.
Banfield needed to organize and automate components of their Management System in order to meet the demands of their Learning & Development initiatives. With no regular maintenance being performed and multiple users with Administrative access, there were a many old catalog items cluttering the catalog.
We worked with Banfield to provide custom catalog maintenance toolkit and move-to-history extension. We also conducted a series of intensive boot camps with power users and helped to troubleshoot and resolve on-going content issues that were causing intense frustration for employees and administrators.
- System Health Check
- Data Cleansing
- Process Automation
- Clear documentation of best practice recommendations for on-going maintenance
- A clean system
- Knowledge transfer for power users
- Single source of training truth