Case Study
Banfield Pet Hospitals
Automated Data Cleansing
January 30, 2019 Anne Saulnier

 

Banfield Pet Hospital

Banfield Pet Hospital is a company based in Portland, Oregon, United States, that operates over 900 veterinary clinics across the United States.

Overview

At more than 900 hospitals strong – and growing – everyone at Banfield shares a common goal: providing high‐quality preventive health care for each pet, and partnering with every pet owner to ensure they have the resources to care for pets at home.

Challenge

Banfield needed to organize and automate components of their Management System in order to meet the demands of their Learning & Development initiatives. With no regular maintenance being performed and multiple users with Administrative access, there were a many old catalog items cluttering the catalog.

The Solution

We worked with Banfield to provide custom catalog maintenance toolkit and move-to-history extension. We also conducted a series of intensive boot camps with power users and helped to troubleshoot and resolve on-going content issues that were causing intense frustration for employees and administrators.

Features
  • System Health Check
  • Workshops
  • Data Cleansing
  • Process Automation
Benefits
  • Clear documentation of best practice recommendations for on-going maintenance
  • A clean system
  • Knowledge transfer for power users
  • Single source of training truth
Anne Saulnier
Project Manager, Digital Strategist